Somehow the act of hanging a mission statement in the foyer of a business has transferred itself to the About Page of most websites. What was once a practice of communicating trust, confidence, and credibility to customers in a bricks and mortar world is now an ineffective way of connecting and engaging with target audiences [...]

Words connote, emote, describe, communicate …and build business. Don’t believe me? Ask anyone on the street what companies inspire us to Just Do It, Think Different, or Have It Your Way? Even a string of seemingly nonsensical words like the onomatopoeic Plop Plop Fizz Fizz have meant big business for companies selling little more [...]

For those of you who have never placed an ad in the paper, on radio or television, or even on the side of a skyscraper, CPM is the unit of measurement used to determine the advertising sales rate you pay based on the number of impressions your ad receives. Impressions, of course, are determined by the location of your ad and how many people could potentially view it…

Most people think of web content in terms of blocks of text that fill the pages of a website. Sure, the tone and style may be different …or the layout might force the blocks of text into smaller, more readable chunks, but if you were to ask most people to point to the content on their website, they would primarily refer to the physical words alone (or video, as the case may be)…

I don’t know what it is about writing but society undervalues it until it stops being produced (i.e. the near crippling of Hollywood during the 2007-08 Writer’s Strike) or doesn’t deliver the results they had hoped (i.e. the fall-off of magazine and newspaper subscriptions forcing the shut-down of entire publications).

I am not a bandwagon kind of person, but I am a solutions person. When I started Digitalword in 2004, nobody was talking about the written content on web pages. It was out of frustration at seeing web projects take twice as long to complete and yielding half the results they should, that I started [...]

In a recent client meeting, I had to quickly think of a way to describe the web content process. The client wanted web copy and thought that in hiring a professional web content writer, that’s what she would get – copy to “fill in the blanks”. That’s when I resorted to using something a good writer should never use – a cliché…

Square peg, round hole. I use this expression a lot when it comes to explaining to clients what it’s like to rewrite the web content for their existing website without making any other changes to the website itself – like tweaks to the navigation structure or design…

The web content space is occupied by two kinds of writers: Web Content Writers – Those who are pragmatic in their approach, focusing on “plain language” and “soundbite” sentences, who are hyper-aware of website visitors as “users” with physiological parameters that define the interaction they have with words, as elements, published on a technology-based platform…

Since most small to mid-sized businesses don’t have an in-house editorial team …or marketing department …or even web team, web content review often falls on an already stretched business owner to provide constructive feedback on the first draft of content received from their web copywriter…